(Will require the printer to be connected to your wireless network.) Update the firmware on the printer using the control panel on the printer.
You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.ĭelete all the instances of your printer listed in devices and printers. Go to devices and printers, select any printer listed there and you will get some options on the top. (Please have the printer Off and disconnected during uninstallation.)Ĭheck in device manager, if the printer is listed there, please delete it. Uninstall the printer from programs and features from the control panel. If you are able to make a copy, please uninstall the printer software using the method mentioned below. When the setup disc was made Windows 10 was not available, hence you are unable to use it on your computer running on Windows 10. Please contact our phone support for the service or upgrade options for the printer. If the printer still does not make a copy after a hard reset. If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.) May I know how is the printer connected to your computer?Īre you able to make a copy on the printer?Ĭopy function of a printer is independent of the software on the computer. Don't worry, I will be glad to assist you.
I understand that you are facing an issue with your printer after upgrading to Windows 10. Greetings to HP Forums and Thanks for the post.